A man once interrupted Picasso at his evening meal. Pulling a napkin from his pocket, the man said,

“Could you sketch something for me? I’ll pay you for it. Name your price.”

Picasso took a charcoal pencil from his pocket made a rapid sketch of a goat. It took only a few strokes, yet was unmistakably a Picasso. The man reached out for the napkin, but Picasso did not hand it over. “You owe me $100,000,” he said.

The man was outraged. “$100,000? Why? That took you no more than 30 seconds to draw!”

Picasso crumpled up the napkin and stuffed it into his jacket pocket. “You are wrong,” he said, dismissing the man. “It took me 40 years.”

The angry man’s mistake was missing the invisible.

When it comes to designing bathrooms, we have the ability to develop our knowledge, our intuition and ultimately our craft to a level that will allow us to glide through design consultations and deliver a master piece.

The difference is we will never make our customers angry or disappointed. On the contrary, we will wow them with our ability to translate their wants and needs into awe inspiring solutions, visualised by spectacular designs that they fall in love with. 

So the point of this is not to suggest it is OK to disrespect our customers, but more to work behind the scenes so that when it comes to show time with our customers we are ready to deliver, and at speed. And if we know our products,  bathroom design and applicable solutions inside-out, it will be as easy as scribbling a goat on a knapkin!